The company has a perfect technical service system to provide users with a complete pre-sale, sale and after-sales service. From the purchase of products, to the application of products and the protection of finished products, we provide users with perfect technical support and services to meet customer needs in a timely manner.
In order to ensure the quality of the coating project of the customer project, we will be equipped with a professional technical service team and provide online technical services, providing full technical support from entry to completion acceptance:
According to the corrosion grade and actual working conditions of the customer's project environment, we provide customers with value-added and optimized full-coating anti-corrosion solutions (from C1C2, C3, C4, C5-I to C5-M different anti-corrosion grades) and secondary construction scheme design of coating anti-corrosion system.
Provide technical support for paint and painting to solve problems on the painting site.
For key projects, we will send engineering and technical personnel to serve on site to realize seamless connection with users, and provide services such as steel surface pretreatment grade detection, paint film thickness detection, on-site temperature and humidity detection, pull-off adhesion detection, etc. to ensure the completion of the project with professional, high-quality and fast technical services.
Technical Service Center provides on-site construction application technical training for customers. After receiving the written notice from the customer, the time and place shall be agreed in time and arrive at the designated site according to the agreed time.
Technical service center at any time to provide customers with product technical consulting services. If there are new product performance requirements on the project site (beyond the technical parameters in the bidding documents or design documents), we will immediately start the emergency research project measures, and come up with a solution to the problem in the shortest time to meet the needs of the project progress.
Adhere to the service tenet of "professional service and customer satisfaction", be anxious for users, think what users think, and solve practical problems for users enthusiastically, thoughtfully and patiently. In the effective storage period of the product's own quality problems, consumers can choose to return, exchange or claim.